Pediatrics Computing Facility | PCF Teams
The Pediatric Computing Facility has a team of information system professionals to provide technology support for faculty and staff. PCF is organized across the following teams:
Desktop Support Team – The PCF Desktop team is comprised of (1) Team Leader and (6) Desktop Support technicians. The team builds and supports all desktop and laptop devices for PCF customers. We have standard desktop load images to provide the organization both an operational standard and a measure of redundancy.
Innovation and Development Team – The PCF Development team is comprised of (1) Supervisor and (5) application and web developers. They build and support custom value adding applications to support clinical, research, and administrative operations.
Electronic Media Team – The PCF Electronic Media team is comprised of (1) Supervisor and (2) web and electronic media developers. They coordinate the activities of our web presence and social media sites. The team provides complete web site graphic design, development, and management for several Departments in the Medical School.
Helpdesk Team – The Helpdesk team is comprised of (1) Supervisor and (3) Helpdesk technicians. The PCF Helpdesk is open Monday through Friday from 7:00 a.m. to 5:00 p.m. with the exception of WUSM Holidays. The PCF Helpdesk is an ITIL complaint team and we routinely monitor our call volumes and call wait times to ensure they are within the standard distribution for academic medical centers.
Systems and Operations Team – The PCF Systems and Operations team is comprised of (1) Manager and (5) Systems professionals. They provide support for our Exchange, Citrix, and VMware environments along with many other application specific servers and environments. They provide emergency off-hours and weekend support.